New York Early Intervention Contacts

This page provides phone numbers and emails to the state agencies, municipalities, and others who can answer questions relating to the Early Intervention Program.

One of the key ways users can receive assistance with the EI Billing site and the fiscal process is by accessing the Customer Service Center. The Center will give users access to information about the EI billing process, forms management, Medicaid documentation, and other items related to the Fiscal Agent. This call center will be available from 7 a.m. to 7 p.m. ET Monday through Friday.

Customer Service Center

1(866) 315 3747

Hours of Operation: Monday - Friday 7 a.m. - 7 p.m. EST

SECOND UPDATE: Transition to Trizetto Claims Clearinghouse

• **This is an update related to earlier communications communications on this topic** Our previous communication stated that PCG will complete and auto-sign insurance payer forms on behalf of Early Intervention Program (EIP) Billing Providers for the transition to Trizetto. PCG has learned that certain payers do not allow auto-signing of enrollment forms. For these payers, EIP Billing Providers will need to follow one of two processes to complete enrollment. Please follow the link for details.

Important Links

The Department of Health Bureau of Early Intervention - Click hereto email the Bureau of Early Intervention - beipub@health.ny.gov, or phone (518) 473-7016.

The Department of Health - Click hereto visit the Department of Health's website for information about the Early Intervention Program.

The NYEIS Help Desk - Click hereto visit the NYEIS help desk website, or call (518) 640-8390 for questions regarding NYEIS operations.

The Municipal/County Contacts for the Early Intervention Program - Click hereto view the Contacts page.

EIBilling Training email - Click hereto send an email to the Training team - nyeitraining@pcgus.com.

The Department of Financial Services - Click hereto visit their website. To File a complaint from the Home Page, scroll down to Box Titled: 'How do I….' Select the third option: 'File a complaint against a supervised institution. File a complaint as a Consumer and select: 'BEGIN' (Do not file on a Prompt Pay Form). Fill out the consumer Complaint form. The site is secure and allows you to upload supporting documents.

Medicaid Payment Cycle - Click hereto view information on the Medicaid payment cycle.

EIBilling, c/o PCG -- 99 Washington Avenue, Suite 704 -- Albany, NY 12210